Frequently Asked Questions

Customer Service

How do I contact Antler?

Antler can be contacted by email enquiries@antleroffice.co.uk or freephone 0800 389 5075 or 01992 579100 during office hours Monday to Friday 9am - 5pm.

How will you use my personal details?

Antler has a strict policy of keeping all customer information entirely confidential. We will never pass your details on to a third party.

What is your service policy?

We've put our years of experience in the furniture business to good use by selecting high quality products that should not need warranty service. However, if you do have a problem, we will contact the manufacturer to arrange for local repair, under the terms of the manufacturer's warranty.

What is your warranty policy?

All of our products come with a full manufacturer's warranty. These vary in length but are for a minimum of one year. Specifics on getting warranty service will depend on the item, the nature of the problem, the manufacturer and your location. Further details on manufacturer's warranties will generally be attached when you get your new furniture. Your statutory rights are not affected.

What if I have a complaint?

We are determined to provide top quality office furniture products from leading UK and European manufacturers, and we are not satisfied unless all our customers are. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email enquiries@antleroffice.co.uk or freephone on 0800 389 5075 or 01992 579100 during office hours Monday to Friday 9am - 5pm. We will acknowledge your complaint within one working day and will do our very best to resolve it speedily as possible.

Ordering and payment

How do I place an order if I do not have a trading account

Please contact us before placing an order. For those who do not have a trading account with us we require a 50% deposit of the total order with written instruction to proceed, the full balance is due upon completion of the installation. Subsequent orders will be placed on 30 days credit terms. We are happy to provide trading accounts to recognised organisations and institutions. Written orders can be emailed to us direct, sent in the post or faxed.

What methods of payment do you accept?

We accept payment by cheque, debit and credit cards, BACS or CHAPS. All credit card payments are subject to 2.5% surcharge fee. Please make cheques payable to “Antler Office Equipment”. We normally process your order on receipt of the cheque. We currently accept Visa Credit, Mastercard, Visa Debit, Switch, Solo, Visa Electron and Maestro. All credit/debit cards details are submitted to us over the telephone and should not be disclosed via email. You undertake to provide us with correct details of a credit or debit card that is your own and that there are sufficient funds available to purchase the products. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your transaction will be sent to you in the post at the address you have given us on the order.

How do your prices compare to others?

Our prices reflect a saving of between 20 percent to 30 percent off the manufacturer's suggested retail price. While list prices and discounts vary from place to place, we are confident that our prices are among the most competitive anywhere in the UK.